One tap, and you know what your customer thinks before they walk out the door.
An NFC card at the counter. Customers tap it with their phone and rate their visit in seconds. Happy customers post on Google; unhappy ones reach you first on WhatsApp. Everyone can post on Google. Nothing gets hidden.
No app, no login. Works on iPhone and Android. Try the card yourself on the demo screen.
Your rating goes straight to the manager, who can reply to you.
Three steps, none of them on the customer
Setup is on us, the tap is on the customer, and the rest happens by itself.
We set up your card
A printed NFC card with your name and logo, plus a QR code for phones without NFC. Put it on the counter or the table and you’re done.
The customer taps and rates
The tap opens a lightweight page in the browser, no app needed. Stars and a short note, in Arabic or English, in under a minute.
Feedback goes where it belongs
Happy customers post on Google Maps. Unhappy ones reach you on WhatsApp within a minute, while they’re still in the shop and you can fix it. Everything rolls into your monthly report.
The card is just the start
Anyone can sell you a card that opens your Google page. What you’re actually paying for is what happens after the tap.
Instant WhatsApp alert
Any 1- or 2-star rating reaches you within a minute, with the note and the customer’s number if they allowed it. Talk to them while they’re still in the shop, before they write to the world.
A monthly report in Arabic
Google reviews and card feedback in one report: what customers praise most, the top complaints, each branch’s performance, and three specific steps we suggest for next month.
Ready-made replies to Google reviews
We draft a fitting reply in Arabic to every new review; you check it and publish with one tap. Fast replies build trust with new customers.
One dashboard for all your branches
Compare branches side by side and see which one needs your attention this week. Each branch gets its own card, page, and numbers.
A branded card, free
NFC and QR in a design that fits your brand, with a counter stand. If you move or change your business, we reprogram it at no cost.
Compliant with Google’s policy
Every customer sees the Google button whatever their rating. We don’t write the review for them or offer anything in return. Your reviews stay safe from removal.
What your report looks like on the 1st of every month
One page you read in five minutes, and you know what to work on this month.
We don’t just send numbers. We read every review and note, summarize what keeps coming up, and turn it into clear steps: what to improve, in which branch, and when.
The report arrives on WhatsApp and email as a PDF, and you can open every review behind it from the dashboard.
The figures shown here are sample data for a fictional café, to illustrate the format only.
August 2026 report
This month
Rating, last 6 months
What customers praised most
- Specialty coffeementioned 84 times
- Staff attitudementioned 61 times
- Outdoor seatingmentioned 40 times
Top complaints
- Order wait at peak timeOlaya, 5 to 8 pm
- Hard to find parkingAl Yasmin
- Coffee arrives lukewarmAl Yasmin, mornings
Branches
Suggested for September
- Add a barista at Olaya from 5 to 8 pm.
- A sign pointing to the alternative parking at the Al Yasmin entrance.
- Check the espresso machine temperature at Al Yasmin before opening.
Why we don’t hide bad reviews
Google’s policy explicitly prohibits businesses from discouraging negative reviews or asking only satisfied customers for a review. Cards and services that “filter” customers before sending them to Google put your profile at risk of losing all its reviews, including the genuine ones.
Naqra does it the right way: every customer sees the Google button, but an unhappy customer also finds a faster path in front of them, talking to you directly. Most people who feel heard and get the problem fixed don’t need to write their complaint to the world.
The result: a rating that rises because your service actually improved, not because someone hid the truth. And that rise doesn’t get deleted.
- A Google button for every customerSame size, same place, whether they gave you one star or five.
- We never write the review for the customerThe customer’s own words get published. No “AI enhancement” of review text.
- Nothing in return for a reviewWe never give the customer anything for leaving or changing a review. That’s against Google’s policy and we don’t do it.
- No pressure on the customerThe card on the counter is an invitation, not a demand. Staff never hover over the customer.
Who is Naqra for?
Any business that serves customers face to face and knows the Google rating is the first thing a new customer sees.
Cafés and restaurants
Know which hours the wait gets long and which dish keeps drawing complaints, before it shows up as a public review.
Salons and barbers
A rating for every visit, and a clear view of what customers praise most about the service and which appointments run late.
Clinics and dental centers
Patient feedback reaches management quietly, and the clinic’s reputation is built on fast, respectful replies.
Car services
From car wash to maintenance: the customer rates while waiting for the car, and you know before they pick it up.
Launch pricing
A monthly subscription per branch, no long contracts. Card and stand are free with every plan.
Basic
For a single shop that wants to hear its customers and respond fast.
- Branded NFC card and stand
- Rating page in Arabic and English
- WhatsApp alerts for low ratings
- Dashboard with all ratings and notes
Growth
For owners who want to know what to improve every month, not just collect ratings.
- Everything in Basic
- Monthly report with suggested steps
- Ready-made replies to Google reviews
- Branch comparison in one dashboard
Chains
For 5 branches and up, shaped to your needs.
- Everything in Growth
- Dedicated account manager
- Custom reports for management
- We set up every branch with you
Prices exclude VAT. Annual billing saves two months. Cancel anytime.
Questions we get a lot
Does Naqra violate Google’s policy?
No. Google’s policy prohibits blocking negative reviews or asking only satisfied customers for a review, and Naqra does neither: every customer can post on Google whatever their rating, we don’t write the review for them, and we don’t offer anything in return. The only thing we add is a faster way for an unhappy customer to reach you before they leave.
Does the customer need to download an app?
No. The tap opens a lightweight web page in the browser and takes under a minute. No sign-up, no password.
Which phones can read the card?
iPhone 7 and newer, and most modern Android phones. For any phone without NFC, a QR code printed on the same card leads to the same page.
What data do you collect from my customers?
The rating and the note, plus the mobile number only if the customer chooses to enter it and agrees to be contacted. We comply with the Saudi Personal Data Protection Law, and your customers’ data belongs to you; we never sell or share it.
How long does setup take?
We prepare your page and card within three working days of confirming your order and deliver them with the stand. Placing it in your shop takes a minute.
Can I cancel?
Yes, anytime, with no long contracts. The card stays with you.
Let’s set up your first card
Fill in the form and your request reaches us right away. We reply during working hours the same day and arrange a demo at your shop.